Emma leads the Digital Reform Branch within the Ageing and Aged Care Group, of Department of Health, Disability and Ageing. Emma is responsible driving implementation and improvements to data and digital systems. Founded on a breadth of experience working as a health professional and consultant in Australia and the United Kingdom, over the past decade Emma has successfully lead policy development and implementation across areas of national reform. Recent examples of this across data and digital innovation include Star Ratings, Quality Indicators, the Government Provider Management System (GPMS), Business to Government (B2G) and supporting implementation of the Aged Care Act 2024.
C4 – Digital reform or digital frustration?
Precis
This session explores the practical realities of implementing digital reforms and transformation. Hear from providers, policy experts, and technology leaders as they discuss successes, frustrations, and lessons learned, and explore how ICT can genuinely improve care delivery without adding complexity or undermining the human connection at the heart of aged care.