Emma Jobson has over 20 years’ experience working across health and social services in policy design, program implementation and service delivery.
Prior to joining the Commission, Emma undertook senior executive roles in the Australian Government Department of Health, including as State Manager of the NSW/ACT Office where she led the implementation of aged care regulation, and health care programs. She later held national roles leading the design and implementation of regulation in aged care compliance. Emma has also held corporate leadership roles and brings expertise in organisational redesign, capacity building and change management.
Emma has a Bachelor of Social Work (Hons) from the University of NSW.
Role
The Regulatory Policy and Intelligence Group is responsible for:
- establishing and influencing legislation, regulatory reform, policies and procedures, and rules and standards
- guiding and supporting regulatory teams to ensure that regulatory practice is lawful, best practice, timely, proportionate, consistent and accurate
- developing policy and tools to focus the Commission’s activities on the areas of greatest risk to consumers
- providing insights on sector performance to drive a learning system in the delivery of quality care
- leading internal quality assurance and continuous improvement through oversight and review of decision-making, and translating this into learning and improvements in regulation and practice
- forming strategic and research partnerships to develop, inform and enhance sector performance and regulatory practice.
