Fiona Howlett is a Regional Manager at Feros Care, specializing in aged care and community services. They bring extensive experience in management and care coordination within the health and community sectors.
At Feros Care, Fiona serves as Regional Manager, overseeing operations. Previously, they held the role of Wellbeing Manager (Clinical Case Manager).
Their work history includes roles at Co.As.It Community Services, where they progressed through several positions, including Manager, Care Services, Care Services Coordinator, and Allied Health Coordinator. During their tenure, Fiona contributed to the organization’s delivery of high-quality community services. Their responsibilities included care service coordination and allied health administration, supporting the diverse needs of clients.
Building on experience in community services, Fiona’s earlier career involved various roles at Blue Care. These included Allied Health Administration Officer, Temporary Administrative Assistant, Retirement Living Officer, and Residential Officer. Their work at Blue Care also encompassed administrative support and residential care management within elderly care services.
Prior to this, activities involved serving as a Short Course Coordinator at Tafe NSW.
Fiona’s academic background includes a Master of Social Work and a Bachelor of Social Science from Southern Cross University, demonstrating applied knowledge of social services and expertise in care management.
Rights in practice: How advocates can help you turn a poster on the wall into lived experience
Concurrent session A1 – Co-Designing the future
Tuesday 30 September 2025
2.45pm – 3.30pm
Precis
A panel comprising an older person, a provider and an advocate will outline their views on how to provide aged care services consistent with the Statement of Rights, better address and prevent issues arising and improve complaints management. You will take away tips for turning the Statement of Rights from a poster on the wall to the everyday lived experience of older people using aged care services.