Ivan works to close the gap between compliance and lived experience. As an Executive Leader in Customer Experience and Service Transformation, he focuses on ensuring that what is defined at Board and governance level is delivered in daily practice, particularly in complex, regulated environments.

With over 25 years of leadership experience across luxury hospitality, global cruise operations, and healthcare, Ivan has led large-scale service environments where consistency, accountability and experience must coexist. His career includes roles with The Walt Disney Company, Carnival Cruise Line, and The Ritz-Carlton Hotel Company, shaping his approach to scalable, high-performance service systems.
At St Basil’s Homes, he is leading a transformation of aged care dining and service delivery, shifting from a service delivery model to relational hospitality. His work integrates clinical care, regulatory requirements and human-centred design into a single operating system, ensuring services are built around how people actually experience them.

Ivan holds dual Master’s degrees in Hospitality Management and Business Administration, is a Lean Six Sigma Black Belt, and has formal training in behavioural psychology and neuroscience for high performance. His background in military special operations continues to shape his approach to leadership, decision-making and execution under pressure.

He is known for challenging conventional thinking and building systems that move organisations beyond compliance into consistent, lived experience.