Right now, Home Care providers are developing their strategies and preparing for imminent government reforms. These reforms present providers with a critical choice: should they aim for a seamless transition or take a bold, transformational leap into the future? With the introduction of the new Support at Home program and the Aged Care Act, providers are navigating a rapidly evolving market and embracing technological innovations that promise to revolutionise home care delivery.

The entry of new players into the home care market, some of which have grown to become top 25 providers in just 2-3 years, underscores the urgency for traditional providers to future-proof their organizations. The goal is not just to adapt to reforms but to go beyond them, establishing a 21st-century model for Home Care.
Jennene, the former CEO of Feros Care, transformed a modest organisation serving 95 clients into a diversified operation supporting 60,000 clients annually. Her success story, driven by transformational leadership and innovation, offers invaluable insights. In this session, Jennene will share her Top 10 Strategies for Reform Success and Beyond, drawing from her extensive experience and visionary approach.

Key Strategic Considerations:

1. Client Experience:
• Harness the power of customer journey mapping and voice of the customer programs to build a superior brand.
• Develop internal competencies to consistently deliver exceptional client experiences.

2. Digital Transformation:
• Envision and implement a state-of-the-art technology infrastructure.
• Focus on efficiency, enhanced client and staff experiences, and regulatory compliance.

3. Workforce Innovation:
• Prioritise workforce strategies to ensure a sustainable talent pipeline.
• Enable continuous service delivery and growth through innovative workforce solutions.

4. Future Model Design:
• Explore and understand new Home Care models, products, and services.
• Embrace self-managed care and integrated care models to inform future service development.

5. Role of Partnerships and Alliances:
• Leverage strategic partnerships and alliances to execute future strategies effectively.
• Collaborate with stakeholders to expand capabilities and reach.

6. Strategy and Planning:
• Cultivate a dynamic environment for strategic planning and change management.
• Rethink traditional organisational structures and foster ambidextrous leadership to enable transformational leadership.

By addressing these strategic areas, Jennene will provide actionable insights for Home Care providers to not only survive but excel in the face of reform. This session is a must-attend for those committed to leading their organisation through transformative change and securing a prosperous future in the Home Care industry.