Age of Excellence: A Conversation on Quality in Aged Care
Plenary Session 6
Friday 25 October 2024
9.00am – 9.45am
Complaints Commissioner
Aged Care Quality and Safety Commission
Louise joined us in May 2023. Her extensive experience includes policy development, program management and service delivery in:
administrative law reform
investigations
enforcement
compliance monitoring
trauma-informed dispute resolution
restorative justice.
Louise has held senior positions in the Office of the National Data Commissioner and the Office of the Commonwealth Ombudsman.
During her time with the Ombudsman, Louise led the Defence Abuse Response program.
Louise worked with the Department of Prime Minister and Cabinet to support the review of the Parliamentary Workplace: Responding to Serious Incidents.
Earlier in her career, Louise was the ACT District Registrar for the Administrative Appeals Tribunal.
Louise started public service as an Australian Army officer and was admitted to practise law in the ACT.
ACCPA acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to land, sea, waters and community. We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.