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NATIONAL CONFERENCE

23-25 October 2024
Adelaide Convention Centre

Age of Excellence

Inspire. Innovate. Impact.

#ACCPANC24
#AgeofExcellence

Natalie Neilson

Lessons Learned from International Markets 

Concurrent Session B3 – Global Insights
Thursday 24 October 2024
11.00am – 11.30am
Image of ACCPA National Conference 2024 Speaker Natalie Neilson

Chief Operations Officer

OneCare Ltd

Natalie joined OneCare four years ago and has been the Chief Operations Officer for the past 12 months overseeing HR, IT, Marketing and Communications, plus operational services at five Residential Aged Care facilities.

Natalie has over a decades experience in Human Resources, operations and change management. Having worked in the aged care, health and community sectors for more than half her career, she is passionate about enabling people to provided the best possible care and support for our clients.

Precis

Panel Content:
Lessons learned from International markets and practical translation of application into the Australian market are discussed by ACCPA members who recently participated in a SAGE Study tour to France. The French are facing the same challenges as Australia but what are they doing differently to provide best practice solutions for the growing senior population of France? Panel members will discuss the disruption to Leaders required and how connecting globally can assist local industry to implement change. A highlight of the study tour was a visit to LANDIS ALZHEIMERS VILLAGE, a dementia village gaining world wide interest. The panel will bring the audience on a journey of design and model of care changes that they experienced first hand that could easily be implemented in Australia, and challenge the courage to step outside the box to think laterally and make change.

Gaining comprehensive understanding of innovative aged care models & first hand exposure to cutting-edge practices in dementia care, by observing the village’s design and operation, panel members gathered valuable insights they will share during the session to enable a changed approach approach to designing and managing care facilities.

ACCPA acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to land, sea, waters and community. We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.