Rachael Cook

CEO

Inclusee

Rachael Cook

Rachael Cook is a highly experienced, multiple award-winning, CEO and keynote speaker on a mission to inspire Australians to prioritise social connection as a vital health requirement. She is passionately committed to harnessing the power of digital technology to revolutionise the Aged Care sector and reduce social isolation and loneliness for Australians.

As CEO of Inclusee, Rachael has led major organisational transformations, cultural changes, and capability development to achieve outstanding results that have been recognised by awards such as CEO Magazine, InnovAGING, Australian Financial Review, iAwards, Qld Community Achievement Awards, APAC, CEO Monthly, and HR Australia.

Rachael is renowned as a motivational speaker, panelist, podcast guest and workshop facilitator. She has inspired audiences at events such as the Qld ACCPA conference, Digital Health Festival, Better Boards Conference, Friends For Good Loneliness Dialogue and the Third Sector Awards.

C7 – AI: depersonalising service or freeing up time to support care?

Fishbowl conversation C7 – AI: depersonalising service or freeing up time to support care?
Wednesday 1 October 2025
2.15pm – 3.15pm

Precis

Artificial intelligence is transforming aged care, offering opportunities to streamline tasks, enhance efficiency and support staff. But does automation risk depersonalising services, or can it free time for more meaningful, person-centred care? This conversation will examine the promises and pitfalls of AI in the sector, exploring practical applications, ethical considerations, and impacts on staff and older Australians.