Scott Lawton is the Chief Executive Officer of IT Integrity & Chief Information Officer of Apollo Care. He also serves on the Board of an aged care PBI and contributes to national sector initiatives through Aging Australia.
With 30+ years experience in the technology sector, Scott has led transformation programs across both corporate, retail and not-for-profit settings, with a focus on aligning digital investment to operational and strategic outcomes.
In 2001, he founded IT Integrity to provide independent, outcomes-driven advice to hundreds of organisations seeking to better leverage technology. This includes a care sector focus, advising Boards and Executives on enterprise architecture, security, workforce enablement and digital strategy.
As CIO for Apollo Care, Scott played a pivotal role in designing and implementing a scalable, cloud-first model.
This dual perspective – as both Aged Care provider and IT partner – allows him to bridge strategy and execution.
A scalable model for the future of aged care: Practical innovation and integrated technology
Precis
Unpack how Apollo Care and IT Integrity have created a new blueprint for aged care transformation; one that integrates scalable technology, enterprise governance, converged security and frontline empowerment to achieve sustainable outcomes across diverse care environments.
With no traditional head office, Apollo Care operates as a virtual, networked organisation. Sector specialists support sites remotely, and a bespoke technology and operating model enables rapid turnaround of distressed providers.
Scott will share how Groundwater Lodge, the pilot site, has recorded a 243% uplift in EBITDAR since adopting the integrated model (April 2024 to February 2025).
The underlying technology architecture was designed from day one to provide enterprise-wide standards, including cloud-first deployment, mobile enablement, and ISO-aligned risk controls, ensuring that every Apollo acquisition can scale securely and efficiently. Central governance is paired with strong site autonomy – a formula supported by clear strategy and system design.
A key enabler is the One-Tool Ecosystem: a rugged mobile device issued to every frontline worker, integrating access to clinical systems, care plans, real-time alerts, communication tools and even site security features. This unified experience increases care minutes, reduces errors and enhances both resident outcomes and staff satisfaction. Agency onboarding and credentialing are streamlined, supporting workforce agility.
Security is treated as an integrated discipline, with physical and digital domains converging under a single risk framework. Cybersecurity standards are extended to physical infrastructure, with unified access controls and monitoring. Technology risk is formally reported to the Apollo Board, reflecting its priority within governance.
Finally, Apollo’s centralised data platform as a service architecture has repositioned data from an operational by-product, to a strategic asset. Real-time insights from finance, workforce, clinical and consumer feedback systems are enabling more predictive decision-making and improved responsiveness across the group.
This presentation by Scott Lawton offers a practical and replicable case study of how technology can directly enable care quality, compliance and financial sustainability. It highlights how aged care providers can evolve legacy systems into fit-for-purpose, data-informed, scalable models with direct impact on residents, staff and long-term viability.