Selina has more than 16 years’ experience providing advice on financial performance and organisational improvement to not-for-profits, corporates, and all levels of Government. She specialises in strategy implementation, business transformation and financial modelling.
Selina provides expert advice to health care, aged care and disability services sector clients including providers and Government departments providing current state maturity assessments of finance and ICT, recommendations about the future state requirements of these functions for organisational sustainability and success, and helping clients to implement the future state vision. This includes acquisitions and divestment advice as well as project management of performance improvement and ICT projects e.g. ERP implementation.
Selina leads McGrathNicol’s Health & Aged Care Industry Focus Group.
Beyond crisis: What Annecto’s wind down taught us about governance, systems and sustainability
Precis
The voluntary administration of Annecto in 2025 sent ripples through the aged care and disability services sectors. While the circumstances were challenging, the experience has provided valuable insights into the importance of governance maturity, systems integration, and organisational resilience in mission-driven care businesses.
This case study presentation will explore the lessons learned from Annecto’s journey, with a forward-looking lens. It will unpack the key governance and operational vulnerabilities that contributed to the organisation’s distress, including fragmented CRM processes, gaps in staff and client communication channels, inconsistent service claiming processes, and limitations in data integrity and record keeping.
Importantly, the session will also highlight what aged care and disability service providers can do differently to strengthen risk oversight, enhance transparency, and build adaptive operations that are both person-centred and commercially sustainable. Attendees will gain practical reflections on how leadership teams, boards and executive decision-makers can improve organisational performance and prevent avoidable failure, ultimately safeguarding outcomes for clients, communities and the workforce.