Exhibitor information Hub
Welcome to the Exhibitor Information Hub. This page contains everything you need to plan and deliver a successful exhibition experience, including key due dates, bump-in and bump-out schedules, venue and contractor forms and essential operational details.
We recommend reviewing this information early and checking back regularly to ensure all requirements are met and deadlines are not missed.
event checklist
- Accept your booking conditions (sent via email after booking)
- Register all staff that will be attending the event in person and updated Ageing Australia of any changes
- Upload your company logo, profile and any brochures/URL/Video links within your booking portal for your conference app profile
- Ensure all invoices including additional attendees have been paid within 14 days of issue
- Log into the Exponet portal to complete all fascia signage and furniture requirements
- If applicable, send your custom stand design to [email protected]
- Fill in the prize draw form to be included in the conference app if applicable
- Organise a courier for any items to be delivered to and picked up from the venue. Please note deliveries will only be accepted from Monday 4 May
registration information
Each registration includes a ticket to
- Awards dinner,
- conference speaking sessions,
- entry to the trade exhibition and day catering.
Exhibition booking registrations:
- Two complimentary registrations per trade booth.
Sponsor bookings:
Refer to your booking confirmation email or booking portal (link available through confirmation email).
Registering your attendees:
- Refer to your exhibitor hub information email for your unique booking portal link.
- Navigate to existing bookings tab.
- Scroll to the bottom of the page and click on add to complete the complimentary registrations.
- Additional registrations can also be purchased within the portal.
Additional exhibitor registration prices
- Full registration: $580
- One day registration: $330
*Please note all prices are inc GS
Discounted accommodation rates available at Rydges
All attendees must be registered to gain access to any part of the ITAC Conference. If you have additional staff or clients wishing to attend please ensure they are registered.
Registrations due by Friday 27 March
Exponet
Exponet is the preferred supplier for the ITAC Conference 2026. Through the Exponet online portal, exhibitors can easily hire furniture, select wording for fascia signage, and arrange stand upgrades. Use of Exponet is optional—you are welcome to source your own supplier if you prefer.
If you have not yet received your Exponet access link, please contact the events team ([email protected]) and we will arrange for it to be sent to you.
Even if you are not booking furniture or fascia signage through Exponet you will still need to complete the portal.
Booth shell inclusions |
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Booth dimensions: Walls: Furniture: Fascia: Lighting: Power: |
Conference app
The conference app is your essential tool for connecting and engaging with attendees throughout the event. Use it to view the program, explore exhibitor profiles and network with delegates in real time. Importantly, the app also includes lead capture functionality allowing you to easily collect and manage contact details for people who visit your stand or attend your sessions. Your personalised login information will be emailed to a few days prior to the conference, along with instructions on how to access and make the most of these features.
Conference app lead generation tool:
Use this feature each time you connect with someone in the app and don’t forget to ask them to double-check that their privacy settings have been updated (under profile settings).
App profile
Upload your company logo, profile and any brochures, URL’s or video links to complete your profile within your booking portal to populate your conference app profile.
View leads:
You will be able to view and export your leads anytime within your booking portal under the ‘Leads – View leads’ tab.
Gamification:
To encourage delegates to visit and engage with all sponsors and exhibitors, we’ll be running an e-passport style game through the conference app. Each exhibitor stand will display a QR code that delegates can scan to collect points.
Log in details will be available a few days prior to the event
sponsor and trade briefing
Thank you to everyone who joined our Sponsor Trade Briefing. We appreciate you taking the time to attend and hope you found the session informative and valuable. If you were unable to join us, the presentation slides and a recording of the briefing are available for you to access by clicking the buttons below. If you have any questions or would like any further information, please don’t hesitate to reach out to our team.
Venue information and forms
Exhibition forms
Forms due by 27 March 2026
Parking
- The Lower Royal ICC car park is accessed via Gregory Terrace and has 120 car parks. The access to the convention centre and lift is at the back right hand corner (from the driveway entrance), just next to the pay station.
- The Pavilion car park is accessed via O’Connell Terrace (Gate 5) and has over 600 car parks available.
More information on parking, pricing and alternate parking locations can be found here.
Royal International Convention Centre
600 Gregory Ter, Bowen Hills QLD 4006
Bump in and bump out
Bump-in:
Tuesday 5 May from 2pm.
Safety vests and closed toe shoes are mandatory for all exhibitors during move-in and move-out periods.
Check-in:
Upon arrival at Royal ICC, check in at the registration area to collect your name badge and lanyard, which must be worn at all time during the conference.
Bump out:
Thursday 7 May from 4pm
- Please arrange your own courier to have items picked up.
- Leave all items on your booth clearly named with the shipping labels attached (please print your delivery labels prior to attending).
- Please do not leave any loose items on your booth (except those to be shipped).
- All stands and packaging must be removed from the venue during bump-in.
- For collection of goods, please ensure all items are clearly labelled with the name of the company, event name and collection date.
- Goods must be collected within 24 hours after the conclusion of your event.
Loading dock
- Entry to the loading dock is via 600 Gregory Terrace, Bowen Hills, Queensland 4006. Goods will not be accepted at any other location.
- It is the senders’ responsibility to ensure the delivery address and recipient details are clearly stated and upon parcel drop off.
- Street entrance dimensions are 5m high by 6.68m wide. Large vehicles (semi-trailers) must enter the loading dock from the east (travel via Gregory Terrace towards the direction of Bowen Bridge Road).
- The loading dock will be open from 7am-3.30pm
Exhibitor Forms
Delivery Docket to be used for deliveries to the venue
Deliveries accepted from Monday 4 May
Delivery notification label to be sent to ICC to notifiy impending delivery
If you intend to have any food or beverage on your stand please note that you must fill in the relevant form below and is subject to approval both by Ageing Australia and the Royal ICC. Ageing Australia will not approve items that conflict with an existing sponsorship e.g. coffee and ice cream.
All forms to be sent to [email protected] and [email protected]
Social Media tiles
Suggested wording
Registration is open — we’d love to see you there > https://conference.ageingaustralia.asn.au/2026-itac-conference/registration/
#ITAC2026 #AgedCare #Innovageing
Prize draws:
During the conference sponsors and exhibitors are welcome to host prize draws during the conference. To add your prize information to the conference app please use your unique booking portal link.
Please note: It is the responsibility of the exhibitor or sponsor to manage the draw and to communicate with winner. Ageing Australia cannot assist with drawing winners.
Terms and conditions
Sponsors and exhibitors are responsible for providing all promotional requirements i.e. banners, promotional collateral and any other material within the timelines as outlined by Ageing Australia events. Sponsors and exhibitors are responsible for the security of all their equipment and materials whilst at the conference. Sponsors and exhibitors are to ensure their own insurance covers them for all insurable events whilst at the conference. Ageing Australia, the exhibition contractor and venue, will not be held liable for damage or loss of goods or equipment whilst at the conference. Ageing Australia reserves the right to modify packages and has sole discretion to approve or decline requests.
Privacy policy
Ageing Australia is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles is available here. A copy of Ageing Australia’s Privacy Policy is available in the footer. Photographs and video footage may be taken during this event for Ageing Australia’s promotional purposes.
Payment policy
It is a condition of booking that full payment is received within 14 days of receipt of the tax invoice unless otherwise approved by the Ageing Australia Events team. All accounts are required to be finalised prior to the commencement of the conference, and if not, the sponsor or exhibitor will be denied access to the conference until payment has been made. Upon booking, a tax invoice will be emailed to the person making the booking.
Cancellation policy
The following cancellation charges shall be applicable upon receipt of written notice, as follows:
■ Between booking and 60 days prior to the first day of the conference – 50% of the invoice.
■ Between 59 days and 29 days prior to the first day of the conference – 75% of the invoice.
■ 30 days prior to the first day of the conference – 100% of the invoice.
■ All cancellations are required in writing to [email protected]
Public and product liability insurance
It is a requirement of the conference that all exhibitors have adequate Public and Product Liability Insurance cover based on a limit of indemnity to the value of AUD $10,000,000 or above. This refers to damage or injury caused to third parties/visitors on or in the vicinity of an exhibition stand.
Exhibitors and contractors
All exhibitors and contractors, including those installing custom stands are required to provide the following documents and complete a Contractor Induction as required by the venue no later than 14 days prior to the conference:
■ Safe Work Method Statement (SWMS)
■ Public Liability Certificate
■ WorkCover Certificate
■ Contractor Induction.
Exhibitors are required to comply with bump in/out and trading policies implemented by the venue and Ageing Australia. NB: Safety vests and closed-in shoes are mandatory during bump in and bump out. Exhibition booths are allocated on a sole-entity basis, unless otherwise indicated and agreed to by Ageing Australia. Cross promotion is strictly prohibited. Presentations conducted at exhibition stands are strictly forbidden unless prior approval is provided by Ageing Australia. Ageing Australia reserves the right to alter/substitute components of the conference as deemed appropriate including changes to floorplans, venue and program content.