Sponsor and Exhibitor information hub
Welcome to the Sponsor and Exhibitor Information Hub. This page contains everything you need to plan and deliver a successful conference experience, including key due dates, bump-in and bump-out schedules, venue and contractor forms and essential operational details.
We recommend reviewing this information early and checking back regularly to ensure all requirements are met and deadlines are not missed.
Ageing Australia Events Team Contact details:
Our team are here to help if you have any questions please
Email: [email protected]
Phone: 1300 222 721
Your central resource for all the information, deadlines and requirements you need to prepare for the National Conference 2026
Sponsor and Trade Briefing
We invite all sponsors and exhibitors to attend our briefing call on
5 November at 3pm AEDT.
The briefing will go over key details from the event that will assist in your preparations and help you maximise your experience onsite. Please ensure you share the details with your team members that will be onsite for the National Conference.
Meeting ID: 841 0487 6704
Passcode: 619698
| Due date | Item due | ||
|---|---|---|---|
Tuesday 13 October | Custom stands (if applicable)
| ||
Friday 16 October | Registration and conference app profile
| ||
Friday 16 October | Prize draw forms due
| ||
Tuesday, 20 October | Exponet information due
| ||
Tuesday 20 October | Venue forms
| ||
Thursday 5 November | Sponsor and exhibitor briefing call
| ||
Tuesday 10 November | Delegate list
| ||
Few days out | Conference App available | ||
Monday 23 November | Deliveries | ||
Pre-event: Monday 23 November 2026
9am: Custom stand builder access (subject to approval of stand)
1pm: Sponsor and exhibitor registrations open (Level 2)
2pm: Exhibitor access for bump-in
5pm: Trade exhibition bump-in closes
Day One: Tuesday 24 November 2026
7.30am: Trade only access to Trade Exhibition
8am: Delegate registrations open
8am: Trade exhibition open
9am: Speaking sessions commence
5pm: Speaking sessions conclude
5pm: Welcome Reception in Trade Hall
7pm: Trade exhibition closes
Day Two: Wednesday 25 November 2026
7.30am: Trade only access to trade exhibition
8am: Delegate registrations open
8am: Trade exhibition open
9am: Speaking sessions commence
5pm: Sessions conclude
5pm: Networking Hour
6pm: Trade exhibition closes
Day Three: Thursday 26 November 2026
7.30am: Trade only access to trade exhibition
8am: Delegate registrations open
8am: Trade exhibition open
9am: Speaking sessions commence
2.30pm: Exhibitor bump-out
5pm: Trade exhibition bump-out closes
6.30pm: Conference Dinner
Expo Freight Australia
please read the information below carefully
We are pleased to announce that Expo Freight Australia will be the preferred freight forwarder and SOLE onsite logistics provider for Ageing Australia National Conference 2026.
Expo Freight specialises in event freight movements to assure deadlines are met and your goods are handled by industry professionals.
If this is your first time utilising the Expo Freight booking platform, please locate the welcome email sent to you, which will contain your login details and temporary password. Alternatively, you can register a new account via the Booking Link or visiting our website.
There are 2 options for delivery to your stand.
OPTION ONE – End to end freight handling
Book your requirements directly through Expo Freight. Expo Freight will collect from your allocated address, store all items prior to the event and deliver directly to your stand, prior to your arrival. They will also store any items during the show.
For all quote requests please login via the Expo Freight Portal. All requests must be submitted by Monday 9th November 2026. The following freight collection deadlines are applicable:
- VIC Metro – 17th November
- NSW Metro – 23rd November
- SA Metro – 17th November
- QLD Metro – 18th November
- WA Metro – 12th November
For all other area’s please contact our team.
OPTION Two- loading dock access and material handling
If you would like to make your own arrangements for delivery, loading dock access and onsite handling MUST be booked through the Expo Freight Portal.
Once your booking has been received and processed the onsite storage tariff will be sent to you via the booking portal. If you are not utilising Expo Freight for the transportation of your goods, then you must have a CLEAR Shipping Label with stand numbers stated for both delivery and pickup.
Delivery and forklift access will be strictly between the allocated bump in times displayed on the portal and onsite charges must be signed off on before Expo Freight can handle your goods. If no booking has been pre-registered there may be further processing charges on the day.
If you are using your own transport company or delivering yourself, Expo Freight cannot sign for delivery of goods on your behalf. Please ensure you make specific arrangements with your transport provider or ensure you have a representative onsite at the time of delivery. Failure to prebook services will may result in turn away of carriers and impact delivery of your goods.
The show bumps in on very tight parameters and deliveries will not be accepted at the venue earlier. Furthermore, all freight must be removed from the venue during official move out times, no exceptions. Expo Freight has been instructed by the Event Organiser to remove any freight still onsite at the end of tenancy, 9 pm on Thursday 26th November 2026. Freight will be removed from the venue to a depot, at the expense of the exhibitor/contractor.
Storage requirements
Any items that are required for storage must be pre- booked with Expo Freight, note this is a chargeable service at $100 per cbm. If items are not pre-booked there may be additional fees charged on the day. All storage MUST be ready for collection from your stand at 4 pm on Monday 23rd November 2026.
Storage labels can be collected from the Expo Freight service desk. Items that are not ready for collection from stand by this date will be disposed of by the venue or additional charges will be applicable for the removal.
Freight Enquiries:
+61 488 703 788 – Leona
Loading dock and onsite handling enquiries:
+61 473 621 223 – Ryan
Bump-in / bump out
Monday 23 November from 2pm – 5pm
Exhibition Centre Level 1 Halls 1+2
- Upon arrival at ICC Sydney, check in at the registration area (exhibition centre level 2) to collect your name badge and lanyard, which must be worn at all time during the conference.
- Safety vests and closed toe shoes are mandatory for all exhibitors during move-in and move-out periods.
- Safety vests are available for sale in nearby vending machines
- If you have questions about your stand please find Exponet near the main entrance for assistance.
Venue forms
ICC Sydney
14 Darling Dr, Sydney NSW 2000
Venue forms:
Please review the forms below and ensure you have submitted the relevant forms by the due dates.
- Exhibitor Delivery Label
This label must be attached to each individual item being delivered to the International Convention Centre Sydney. - Custom stand form
Any custom build stands need to be submitted for approval to the ICC.
- Internet services
Basic WIFI will be available. Upgraded packages can be purchased. Please note it is not recommend to use the free wifi if you intend on streaming anything from your exhibition stand.
- Food and beverage sampling form
All food and beverage items must be declared and submitted for approval. You are not permitted to order alcohol or any food that conflicts with an Ageing Australia sponsorship.
Venue rooms:
Plenary room: Darling Harbour Theatre, Level Two, Convention Centre
Trade exhibition hall: Hall 1 and 2 Level 1, Exhibition Centre
Welcome Reception: Hall 1 and 2 Level 1 Exhibition Centre
Networking Drinks: Hall 1 and 2 Level 1 Exhibition Centre
Conference Dinner: Grand Ballroom, Level 5, Convention Centre
Venue Information
ICC Sydney
14 Darling Dr, Sydney NSW 2000
Conference rooms
Plenary room: Darling Harbour Theatre, Level Two, Convention Centre
Trade exhibition hall: Hall 1 and 2 Level 1, Exhibition Centre
Welcome Reception: Hall 1 and 2 Level 1 Exhibition Centre
Networking Drinks: Hall 1 and 2 Level 1 Exhibition Centre
Conference Dinner: Grand Ballroom, Level 5, Convention Centre
Parking
ICC Sydney has two car park facilities located within the Exhibition Centre and TikTok Entertainment Centre, comprising a total of 826 car spaces. Additionally, there are secure car parks located in and around Darling Harbour, including Wilson Harbourside Car Park and First Parking Darling Square Car Park.
The two car park facilities are located within the Exhibition Centre (Car Park 1) and TikTok Entertainment Centre (Car Park 2).
Electric Charging bays:
ICC Sydney has 20 electric car charging bays located in Car Park 1. TikTok Entertainment Centre has 5 electric car charging bays located on Level 1 in Car Park 2.
Payment information:
View parking rates here.
ICC Sydney operates as cashless parking only.
Payment for parking can be made using credit card.
*Please note we do not offer pre-booking for car parking.
TICKETLESS – tap credit card/phone pay on entry – no ticket is issued – tap same credit card/phone pay on exit and payment is made.
TICKET – take a ticket on entry, then when ready to exit pay at pay stations or exit gates with ticket and credit card.
Other parking options:
Additionally, there are a number of secure car parks located in and around Darling Harbour including Harbourside Car Park. For a full list of car parking facilities, please visit the Darling Harbour website.
Car Park Height: 2.2m
Address:
14 Darling Drive, Sydney, NSW 2000
ICC Sydney Exhibition Centre Car Park (Car Park 1)
TikTok Entertainment Centre Car Park (Car Park 2)
Operating hours:
7 Days – 24 hours
Getting to ICC Sydney
Public Transport
There are a range of options to pay for your travel on public transport, including credit/debit cards, digital wallets, and Opal cards. Simply tap on at the start and tap off at the end of your trip.
https://transportnsw.info/tickets-fares/fares
Bus
ICC Sydney has its own bus stop. Bus routes 389 and 501 stop at Harris Street near Allen Street – a 10-minute walk from ICC Sydney.
Cycling
Bike racks are available in Exhibition Car Park 1 including male and female shower and change room facilities. Personal locks are required. Find your Sydney cycling route here.
Ferry
Cruise into Darling Harbour on a ferry from Circular Quay and alight at Barangaroo Wharf, or Pyrmont Bay Wharf. View Ferry services to plan your trip.
Metro
A short walk from Central or Gadigal Station will take you directly to Darling Quarter Visitor Centre.
Sydney Light Rail
The Light Rail travels right through a number of Darling Harbour stations including ICC Sydney’s stops, Convention Centre and Exhibition Centre. The Light Rail starts at Central Station in the CBD and travels to Dulwich Hill in the inner west.
Taxi and Uber
The best taxi and Uber drop off and pick up locations include the new Iron Wharf Place opposite Sofitel Sydney Darling Harbour and Zollner Circuit on the Southern end of TikTok Entertainment Centre, both accessed via Darling Drive.
Train
A short walk from Central or Town Hall will take you directly to Darling Quarter, Tumbalong Park and Sydney Visitor Centre. Town Hall and Central Stations are a 10-minute walk from ICC Sydney.
Water Taxi
A Water Taxi is a great option for getting to and from Darling Harbour. Water Taxi’s depart from The Rocks, Circular Quay, The Opera House and Luna Park.
Walking
Sydney is host to beautiful recreational and coast walks. Routes to ICC Sydney include from Central Station via The Goods Line. More information.
2026 Exhibitor listing
1 – Nutrition Professionals Australia
2 – Daktel
3 – Access Aged Care
4 – Rural Locum Assistance Program
5 – iLA
6+7 – Webstercare
8 – Simplifi
9 – Priceline Aged Care
10 – The Garden
11 – Eziway Salary Packaging
12 – Aged Care Nursing Scholarship
13 – HOMELife Technology
14 – SpyderTech
15 – Lumin
16 – Rauland Australia Pty Ltd
17 – OPAN
18 – Aviso Speciality
19 – Airdocs
20 – McGrathNicol
21 – Amplar Health
22 – HumanX HR
23 – System C
24+25 – CareApp
26 – Dementia Australia
27 – VitalCare
28 – Smith + Tracey Architects
29 – IT Integrity
30+48 – Paynters
31 – Community Transport Organisation
32 – Gow-Gates Insurance Brokers
33 – NuMedical Pty Ltd
34 – LGBTIQ+ Health Australia
35+36 – The Lookout Way
37 – Crisis Prevention
38 – Hospitality in Healthcare
39 – Plena Healthcare
40 – Ideagen
41 –
42+59 – Ontex
43+58 – OneTouch Health
44 – Acredia
45 – LifeCare Furniture
46+55 – Encara
47 – QPS Benchmarking
49 – FARO Facilities Pty Ltd
50 – Office of the Inspector-General of Aged Care
51+52 – Total Image
53 – Micromax
54 – Australian Migration and Recruitment Consulting
56 – PACE Care
57 – Medius
60 – Evomed Pty Ltd
61 – Rabobank
62+63 – Leecare
64+65 – LiveLife Alarms
66+71 – Cater Care
67 – Australian Government Department of Health, Disability and Ageing
68 – CareVision
69 – MealSuite
70 – Aged Care Quality And Safety Commission
72 – Aqualogic Laundry System
73+94 – Gadali
74 – Azeus Convene
75 – Anchor Excellence
76 – MPS Connect
77 – Hayylo
78+79 – RLDatix
80 – AMA Training
81 – Food Solutions Diet Consultants
82 – QTX Group
83 – Bidfood Australia
84 – Wentworth Care Furniture
85 – ParagonCare
86 – P.J. Talent & People
87 – Blooms The Chemist
88+89+90 – Bunzl
91 – Person Centred Software
92+93 – SugarAI
95 –Birch & Waite Foods
96 – LPA
97 – Mobility Australia
98 – Axia Health Technologies (KELLIX IQ)
99 – Resparke
102+103+132+133 – Find A Carer
104 – MDFM
105 – Mediquip
106+129 – Laundry Solutions Australia
107 – Tickit Systems
108 – Vision Lifestyle Projects
109 – PainChek
110+125 – BESTMED
111+112 – Cubro Australia
113+122 – Telstra Health
114+115 – HESTA
116+119 – Mediqo Health
117 – CareTech
118 – RTM Cloud
120 – Advance Care
121 – Zipline.io
123+124 – Lenexa Medical
126+127 – Care & Co Group
128 – Wicking Dementia Research and Education Centre, University of Tasmania
130 – Simple Food Safety
131 – CCI Services
136 – Contemporary Catering
137 –
138 – Mondiaux Solar
139 – Ericom
140+141 – Philippine Retirement Authority (PRA)
142+169 – Invocare – White Lady Funerals
143+144+167+168 – Alexys Australia
145 – Lucivion
146 – Urbanise
147 – Standards Wise
148+163 – Ausmed
149 – The SeniorsChannel
150+151 – Foxtel
152+159 – AlayaCare
153+158 – Redmap
154 – Talent Quarter Group
155+156 – Martian Logic
157 – BD
160+161 – Heidi
162 – Lockton
164 – Workit
165+166 – National Networks Plus
170 – Gienic
171 – Aussie Pharma Wholesale
172 – AssetFuture
173 – Print Media Group
174 –
175 – Alii
178+179+194+195 – Evaran
180 – Brenna
181 – Stryker
182 – HammondCare
183 – etrainu
184 – WRK4CE
185 – SilVR Adventures Pty Ltd
186+187 – Mirus Australia
188 – Crown Furniture
189 – Interite
190 – Swift TV Ltd
191 – Dementia Support Australia
192 – HARTMANN Australia
193 – Protecht
198 – Novo3 Pty Ltd
199 –
200 – Innovation Philosophy Pty LTD (iP)
201+232 – Nimbus Health
202 – FicusBridge
203 – Inerva Software
204 – Ascensia Diabetes Care
205 – LoopSafe Technology
206 – WeAIT
207 – Malone Hospital Services
208 – Technado ICT
209 – NeuronsVR
210 – Hospitality Dietary Solutions
211 – Hireup
212+221 – Altaira
213 – Biarri Optimisation
214 – CG Tech Pty Ltd
215 – Provider Assist
216+217 – Guide Healthcare
218 – Wini Health
219 – Tanda
220 – Skedulo Pty Ltd
222+223 – Humanforce
224 – Altura Learning
225 – Nous Group
226 – Technogym Australia
227 – CRM for Aged Care
228 – Andromeda Robotics
229 – E4 People
230 – Healthcare Australia
231 – Vivir Healthcare
233 – Safety And Mobility
234 – ionMy
235 – News Corp Australia
238 – Coverite Projects
239 – National Ageing Research Institute
240 – TechnologyOne
241 – Above and Beyond Group
242+263 – Sandwai
243 – Indigo
244 – Moffat Pty Ltd
245+260 – Ageing Asia
246 – Connect Staffing Group
247 – The Creative Printer
248 – Workday
249 – SoupedUp Solutions
250 – Warner Institute
251+252 – CGI
253 – TurnPoint Software
254 – Centri Effort Management
255 – Go Salary
256 – The Pure Food Co
257 – Lite N’ Easy
258+259 – Cura1 Pty Ltd
261 – Textured Concept Foods
262 – Marley Spoon
264 – Care Collaborator
265 – GEN Aged Care Data
266 – HUR Australia
267 – CCNASA – Creative Career Nursing Agency SA
270 – Clown Doctors Australia
271 – Process-X
272 – Aged Care Research & Industry Innovation Australia (ARIIA)
273 – Dementia Training Australia
274 – Quality INSITE
275 – Australian Medicines Handbook
276 – Propell
277+278 – Olive Express
279+280 – Talius
281 – PACOP University of Wollongong
282+283 – Interclean Group
284 – Kalloza Cleaning Solutions
285 – CareLynx
286 – Kimberly-Clark
Coffee 1 – Epicor
Coffee 2 – Care Systems
Coffee 3 – Inerva Software
Dining Hub 1 – Aged Care Advisory Service
Dining Hub 2 – Aware Super
Financial Sustainability Hub – StewartBrown
Medclean
Exponet information
Exponet are the official exhibition stand builders. Furniture, signage and other stand requirements may be booked through their dedicated portal. You will receive an email outlining how to access the portal from Exponet.
Please note: Artwork and stand requirements must be submitted 4 weeks prior to the conference. Late submissions may result in artwork or furniture not arriving onsite in time for the event.
Contact details:
Ketan Naran, Exhibition Coordinator
E: [email protected]
P: 02 9645 7000
Booth shell inclusions:
| Item | Specs | ||
|---|---|---|---|
Registrations | Two complimentary registrations per trade booth or as outlined in your sponsorship package. | ||
Size | 3mx3m | ||
Furniture | No furniture is included with your booth. Furniture can be hired through our preferred supplier Exponet or you may source your own through another company. | ||
Walls | 2.4m high white infinity walls | ||
Fascia | Standard fascia signage included - you will be able to add the name you would like displayed through the Exponet portal. | ||
Lighting | 2x 150 watt spotlights installed at the back of the fascia | ||
Power | 1 x 4amp power point (240V outlet) | ||
Booth design options:
Custom Stands and Activations
Custom stands
Approvals | Required by both the Event Organiser and venue 30 days prior to event. | |
Design | Stand designs, plans and specifications must be submitted to the [email protected] and venue 30 days prior to event. | |
Height | Must not exceed 3.6m in height including air space above stand. Structures and displays must remain within the allocated footprint. | |
Contractors | Must comply with the Event Organiser and venue requirements. | |
Build | Installation and removal must take place within the allocated exhibition access times. | |
Costs | All costs associated with the design, construction, delivery, installation, dismantling and removal of a custom stand are the responsibility of the exhibitor. | |
Damage | The exhibitor is responsible for any damage to the venue or event infrastructure caused by the installation, operation or removal of its custom stand. | |
To gain approval for your custom stand:
- Complete Sydney ICC Form Permit – Custom Stands
- Email [email protected] with plan of custom stand
- Log into Exponet portal and mark your stand as a custom stand
Activations
Location | Must be conducted within the footprint of the trade booth. | |
Eligibility: | Must not compete with an existing sponsored activation. | |
Approval: | Written approval must be obtained from the Event Organiser prior to the event. | |
To gain approval for your activation:
- Any activations need to be approved by Ageing Australia prior to the conference
- Email [email protected] to provide details
- Some activations will require approval from ICC in addition
- Activations that have not received pre-approval may be removed onsite.
prize draws
If you are organising a prize draw or give away we would love to showcase your prize details within the conference app. It is a great way to engage and interact with attendees.
Please add your prize information to the conference app using the link below.
To note: It is the responsibility of the exhibitor or sponsor to manage the draw and to communicate with winner. Ageing Australia cannot assist with drawing winners.
Registration Information
Complimentary tickets included:
- Exhibitors: 2 complimentary registrations included per trade booth.
- Sponsors: Refer to your booking confirmation or booking portal.
Each full registration includes:
- 1 x ticket to the Welcome Reception
- 1 x ticket to the Networking Drinks
- 1 x ticket to the Conference Dinner
- Access to the conference speaking sessions
- Entry to the trade exhibition hall
- Access to onsite catering
Additional sponsor/exhibitor registration prices:
- Full registration: $1,125 inc GST
- One day registration: $675 inc GST
Registering your team members:
- Refer to your exhibitor hub information email for your unique booking portal link.
- Navigate to existing bookings tab.
- Scroll to the bottom of the page and click on add to complete the complimentary registrations.
- Additional registrations can also be purchased within the portal.
To note:
All staff and clients attending any part of the conference are required to be registered. Entrance into the trade hall and the conference sessions will not be permitted without a registration.
Accommodation:
Ageing Australia is pleased to partner with a selection of local hotels to offer special accommodation rates for National Conference attendees.
To secure your preferred rate, simply select your preferred hotel below and follow the booking instructions provided.
Please note that all accommodation bookings are made directly with the hotel. Ageing Australia is unable to book, amend or manage reservations, including changes to dates, rates or room quantities. For any booking enquiries or amendments, please contact the hotel directly.
Rooms are subject to limited allocations at the advertised rates. Once the allocation has been exhausted, standard hotel rates may apply. We recommend booking early to secure your preferred accommodation and rate.
Networking Functions
networking schedule
Tuesday 24 November
Welcome Reception: Tuesday 24 November 5pm – 7pm
Wednesday 25 November
Networking Hour: Wednesday 25 November 5pm – 6pm
This is the best night for client dinner/drinks
Thursday 26 November
Conference Dinner: Thursday 26 November 6:30pm – 11pm
Welcome REception
Kick off your conference experience in style at our Welcome Reception!
Held in the heart of the Trade Exhibition as it comes alive with energy, ideas and connection. The Welcome Reception brings delegates and exhibitors together in a vibrant setting designed to spark conversation and discovery.
Explore the exhibition stands, reconnect with colleagues and meet new peers while enjoying canapés and refreshments in a lively, interactive environment that sets the tone for the days ahead..
Date: Tuesday 24 November 2026
Time: 5pm – 7pm
Venue: Trade Exhibition, Halls 1-2, ICC Sydney
Dress: Business Attire
*Included in full conference registrations and Tuesday day registrations.
networking hour
Unwind and connect with fellow attendees at the Networking Hour, happening at the end of day two of the National Conference!
The Trade Exhibition transforms into a social hub for Networking Hour. As the day winds down, the space becomes a place to reconnect, reflect and continue the conversations that matter. Enjoy drinks and light refreshments while engaging with exhibitors, speakers and fellow delegates in an energetic and informal atmosphere that keeps ideas flowing and connections growing.
Date: Wednesday 25 November 2026
Time: 5pm – 6pm
Venue: Trade Exhibition, Halls 1-2, ICC Sydney
Dress: Business Attire
*Included in full conference registrations and Wednesday day registrations.
conference dinner
Join us for an unforgettable evening celebrating The Magic of Cinema.
Inspired by the glamour of the silver screen, this special event invites delegates to immerse themselves in the world of film, from classic Hollywood and international cinema to contemporary blockbusters and cult favourites. Guests are encouraged to embrace the theme by dressing as a favourite movie character, iconic screen star or cinematic era, adding a touch of creativity and fun to an already memorable evening.
Enjoy a night of exceptional dining, entertainment and celebration in a relaxed and vibrant atmosphere. Whether you choose a subtle nod to the movies or a show-stopping costume worthy of a red-carpet premiere, you’ll be part of an evening that captures the imagination and celebrates the people shaping the future of ageing.
Roll out the red carpet, it’s time for the stars of our sector to take centre stage!
Date: Thursday 26 November 2026
Time: 6.30pm – 11.30pm
Venue: Grand Ballroom, Level 5, ICC Sydney
Dress: Hollywood glamour and movie-inspired attire encouraged.
*included in full conference registrations and Thursday day registrations.
Conference App
The conference app is your essential tool for connecting and engaging with attendees throughout the event. Use it to view the program, explore exhibitor profiles and network with delegates in real time.
Importantly, the app also includes lead capture functionality allowing you to easily collect and manage contact details for people who visit your stand or attend your sessions. Your personalised login information will be emailed to a few days prior to the conference, along with instructions on how to access and make the most of these features.
*Log in details will be available a few days prior to the conference
How to upload your company information
Your company profile will be visible to all attendees within the conference app. To ensure attendees can easily view all your company information, please ensure the below items are uploaded into your booking portal.
Navigate to your booking portal, and click on the ‘Existing Booking’ tab.
Logo
Click on the ‘Upload’ button located next to the logo checklist. It is recommended that the logo be 600px by 600px format.
Profile bio
Click on the ‘Edit’ button next to the company profile checklist. Add in your company bio. It is recommended that the text is limited to 1 to 2 short paragraphs
Brochures, websites, videos links
Click on the ‘Add/Remove’ button next to the brochures checklist. Click ‘Add New’. Complete the relevant fields and upload your company brochures, video links, or URL’s. To note the maximum file size that can be uploaded is 5MB.
Lead Management Setup
The conference app will act as your personalised lead management tools designed specifically for sponsors and exhibitors. By scanning delegate QR codes at your stand, you can instantly capture contact details and add notes to help qualify each lead.
All collected leads are stored in your app profile and can be exported to an Excel file at any time via your booking portal, making follow‑up fast and organised after the event.
This will allow you to easily track conversations, prioritise prospects and maximise the value of every interaction during the conference.
Accessing your Lead management
- Go to your booking portal link.
- On the top navigation panel click on ‘Leads’ then ‘Setup’.
Optional Add On Features
Questions
Here you can add custom questions for you to answer about your visiting attendee when you scan their name badge QR code. This helps you qualify leads on the spot — for example, by asking about their role, interests or purchasing needs making post‑event follow‑up more targeted and effective. Click 'Questions' complete the relevant details and click save.
Lead Alert Email
Here you can setup to receive an instant lead alert email, each time someone from your team scan’s an attendees QR code. This notification keeps your team updated in real time, helping you track engagement during the event and prioritise hot leads quickly. Complete all the relevant fields and tick 'Send lead alert email' to complete the setup and then click save.
Auto Thank You Email
After delegates scan your QR code, the app can automatically send them a branded thank you email. This quick follow‑up helps reinforce your connection, share key information about your products or services, including attachments and keep your organisation top of mind after the event. Click on 'Auto Thank You Email' and complete the required details and save.
Scanning Leads Onsite
All attendees can use the conference app to scan each other’s QR codes and instantly exchange contact details.
As a sponsor/exhibitor you will need to do this through the scan leads function to ensure you receive their contact details and any lead notes you have setup.
At the end of the conference, you can export all your scanned leads in an excel spreadsheet including their contact details via the booking portal.
Please note: each attendee can choose which personal details they’d like to share when connecting with others.
How to scan name badges onsite:
Step 1: The onsite team will need to be logged into the conference app.
Step 2: When you connect with an attendee, select the ‘Scan leads’ feature through the app.
Step 3: Scan the attendees name badge QR code, it is also located within their own attendee app.
Step 4: If enabled answer the pre-setup questions or add any notes as desired.
Step 5: Ensure to click submit to save the lead details.
Step 6: You will now be able to view the lead in the ‘View Leads’ feature of the app. This will also be visible in your booking portal where you can export your leads and contact details via an Excel sheet.
Exclusions
These are items that are not included in the booking and is the responsibility of the Sponsor/Exhibitor to organise.
Furniture | Any furniture, including trestle tables, chairs, stools, counters or storage units. | |
Services | Additional power and lighting beyond what is listed in the booking agreement. | |
AV/Technology | Screens, monitors, TVs, audio equipment, internet connectivity or other AV/technology requirements. | |
Internet | Dedicated or enhanced internet connectivity beyond the standard venue wi-fi. | |
Printing | Additional signage, graphics, wall wraps, decals, banners or printed materials beyond the included fascia signage. | |
Freight | Freight, delivery, storage, handling, courier or collection of materials to or from the venue. | |
Cleaning | Cleaning, waste removal or other services of individual booth. | |
Social Media Tiles
To promote your attendance at the National Conference be sure to post on your social media accounts to generate engagement and excitement!
Include details about where to find your team and any conference specials or giveaways you may be offering.
Include the below conference hashtags in all social media posts to boost your company’s visibility to a wider audience.
- #AgeingAustraliaNationalConference2026
- #TogetherWeCan
- #AgeingAustralia
To promote your attendance as a sponsor/exhibitor, please feel free to use the editable social media tiles linked below.
Venue Floor Plans
Parking:
- ICC Sydney operates two 24 hour car parking stations located within the Exhibition Centre and TikTok Entertainment Centre. Pre-booking is not available for these spots.
- There are also several secure car parks located in and around Darling Harbour, including Wilson Harbourside Car Park and First Parking Darling Square Car Park.
We’re excited to have you as part of the National Conference and look forward to welcoming you to Sydney. Please check back regularly for updates as we get closer to the event.
Terms and Conditions
Sponsors and exhibitors are responsible for providing all promotional requirements i.e. banners, promotional collateral and any other material within the timelines as outlined by Ageing Australia events. Sponsors and exhibitors are responsible for the security of all their equipment and materials whilst at the conference. Sponsors and exhibitors are to ensure their own insurance covers them for all insurable events whilst at the conference. Ageing Australia, the exhibition contractor and venue, will not be held liable for damage or loss of goods or equipment whilst at the conference. Ageing Australia reserves the right to modify packages and has sole discretion to approve or decline requests.
Privacy policy
Ageing Australia is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles is available here. A copy of Ageing Australia’s Privacy Policy is available in the footer. Photographs and video footage may be taken during this event for Ageing Australia’s promotional purposes.
Cancellation policy
The following cancellation charges shall be applicable upon receipt of written notice, as follows:
■ Between booking and 60 days prior to the first day of the conference – 50% of the invoice.
■ Between 59 days and 29 days prior to the first day of the conference – 75% of the invoice.
■ 30 days prior to the first day of the conference – 100% of the invoice.
■ All cancellations are required in writing to [email protected]
Public and product liability insurance
It is a requirement of the conference that all exhibitors have adequate Public and Product Liability Insurance cover based on a limit of indemnity to the value of AUD $10,000,000 or above. This refers to damage or injury caused to third parties/visitors on or in the vicinity of an exhibition stand.
Exhibitors and contractors
All exhibitors and contractors, including those installing custom stands are required to provide the following documents and complete a Contractor Induction as required by the venue no later than 14 days prior to the conference:
■ Safe Work Method Statement (SWMS)
■ Public Liability Certificate
■ WorkCover Certificate
■ Contractor Induction.
Exhibitors are required to comply with bump in/out and trading policies implemented by the venue and Ageing Australia. NB: Safety vests and closed-in shoes are mandatory during bump in and bump out. Exhibition booths are allocated on a sole-entity basis, unless otherwise indicated and agreed to by Ageing Australia. Cross promotion is strictly prohibited. Presentations conducted at exhibition stands are strictly forbidden unless prior approval is provided by Ageing Australia. Ageing Australia reserves the right to alter/substitute components of the conference as deemed appropriate including changes to floorplans, venue and program content.