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Conference Program

The Ageing Australia National Conference 2026 program brings together leaders, innovators, aged care professionals and industry partners from across the sector to explore the opportunities and challenges shaping aged care, retirement living and seniors housing.

Guided by this year’s theme, Together We Can, the program will feature a diverse range of perspectives, insights and practical ideas designed to inspire new thinking, share knowledge and support meaningful progress across the sector.

With a program spanning key industry issues, emerging trends, innovation and real-world experiences, delegates will have opportunities to learn from one another, challenge perspectives and build valuable connections.

Together, we can strengthen collaboration, celebrate the work being done across the sector and explore ways to improve outcomes for older Australians. Whether you’re looking to gain fresh insights, discover new approaches or connect with colleagues and sector partners, the National Conference is an opportunity to come together and make a difference.

Day one - Tuesday 24 November 2026

Plenary Session 1

9am

Conference Opening
Master of Ceremonies

9.05am

Welcome to Conference
Speaker Invited

9.20am

Official Opening of Conference
Mick Reid AM, Chair, Ageing Australia

9.25am

Opening Keynote

10.05am

Aged Care: The Next Chapter
Hon Sam Rae MP, Minister for Aged Care and Seniors

10.35am

 Morning Tea

Plenary session 2

11.20am

Keynote Session

11.55am

Together We Can Redefine Ageing

12.45pm

Lunch

Concurrent session A

A1 – Financial Sustainability and Support at Home 

2.15pm

Surprising Trends in the Home Care Market: Pricing, Performance and the New Shape of Viability
Jason Howie, Partner, Pride Aged Living

2.45pm

What Does Your Operating Model Cost? Modelling the Trade-Offs in In-Home Aged Care
Yannik Rist, Commercial Mathematician, Biarri Optimisation
Nathan D'Addio, Tech Lead, Biarri Optimisation

3.15pm

Building Viability to Continue: A Defensive Strategy for Support at Home
Jennene Buckley, Director, Enkindle Consulting

A2 – Innovative Technology in Practice

2.15pm

Robotics With a Heart: Two Real-World Case Studies in How Aged Care Providers Are Tackling Loneliness Through Frontier Technology

Brian McCarthy, Chief Commercial Officer, Andromeda Robotics
Cameron McPherson, Chief Executive Officer, Medical & Aged Care Group
Steven Lambert, Executive Director, Client Experience and Growth, mecwacare

2.45pm

Seeing Without Watching: Using Radar Technology to Predict Health Decline Before It Becomes a Crisis
Amanda Archer, Chief Strategy and Experience Officer, Warrigal
Kat Withers, General Manager, Goulburn, Warrigal

3.15pm

Closing the Security Gap: Bringing Cyber, Operational and Physical Security Together in Aged Care
Steve Iannuzzelli, Chief Client Officer, IT Integrity

A3 – Rights, Choice and Consumer Voice

2.15pm

Decades In the Making: Rethinking Older Women’s Access, Choice and Security in Aged Care
Cindy Bell, Director,Health Economics and Social Policy, Deloitte
Grace Boxer, Consultant, Deloitte

2.45pm

Rights in Action: Living the Statement of Rights Every Day
Peter Devine, Chief Executive Officer, HeyDay Supports

3.15pm

Sex and Intimacy in Aged Care: Rights, Consent and SIRS
Dane Mitchell, Co-host, Time Well Spent Podcast
Rose Plater, Co-host, Time Well Spent Podcast
Mel Argent, CEO, Rockpool Residential Aged Care

A4 – The Unexpected Lens

2.15pm

Beyond Compliance: What Can Aged Care Learn from Mining, Infrastructure and Critical Industries?
Nicholas Martin, Head of Risk Intelligence, NSW Rural Fire Service; International Security Management Association (ISMA); ASIS International; Australian Security Academy; Royal Australian Navy

2.45pm

Cost of Climate in Aged Care – Examining Care, Workforce and Sustainability Impacts and Looking at What We Can Do
Anne Curson, Manager Executive Services, BlueCare
Thuy Linh Nguyen, Social Justice Lead, Uniting NSW.ACT

3.15pm

Dementia and Menopause – Together We Can Change the Conversation
Marie Alford, General Manager Growth and Innovation, HammondCare

A5 – Care Models and Clinical Practice

2.15pm

Embedding Equity in Aged Care: Lessons from Australia's Not-for-Profit Providers
Tamara Thomas, National Director, UnitingCare Australia

2.45pm

When Every Day Matters: Embedding the Last 1000 Days into Everyday Aged Care
Glen Williams, Chief Clinical Officer, Onecare Ltd

315pm

Building Dementia Capability Where It Matters Most – Translating Specialist Expertise into Practical Support for People, Families and Care Teams
Julie Smallhorn, Manager, Dementia Care Services, Bluecare
Sherri Thomas, Dementia Consultant, BlueCare

A6 – Capital, Property and Infrastructure

2.15pm

Better Buildings, No Extra Cost
Nick Seemann, Managing Director (CDA), Environments Specialist (DTA), Constructive Dialogue Architects
Liz Fuggle, Associate, Dementia Training Australia

2.45pm

The Care Behind the Care: Aligning Property, Facilities and Asset Management with the New Aged Care Quality Standards
Daniel Haine, Senior Manager, Grosvenor Property Advisory

3.15pm

From Shopping Centres to Ageing Services: How an Outsider Perspective Sparked Innovation in Regional Aged Care
Owen Lednor, General Manager, The Shoreline

A7 – Integrated Health and Aged Care

2.15pm

Unlocking Capacity: How Health and Aged Care Must Work Together
Nicki Doyle, Senior Managing Director, FTI Consulting

2.45pm

Innovative Hybrid Model of Care Significantly Reduces Hospital Admissions in Residential Aged Care
Andy Laws, CEO, Access Aged Care

3.15pm

Earlier Intervention: A National Model Improving Access to Care and Clinical Outcomes in Aged Care
James Britton, CEO, Geriatric Care Australia
Jessica Morgan, Programs & Partnerships Manager, RN, Geriatric Care Australia

3.45pm

Afternoon Tea

Plenary Session 3

4.30pm

CommonAGE Report
Professor Dame Carol Black, Secretary-General’s Special Envoy for Ageing Well

4.35pm

International Panel Session
Speakers Invite

5.15pm

Welcome Reception

Day Two  - Wednesday 25 November 2026

Plenary Session 4

9am

Welcome to Day Two
Master of Ceremonies

9.10am

9.45am

Aged Care Quality and Safety Commissioner Address
Liz Heffren-Webb, Aged Care Quality and Safety Commissioner

10.05am

Department of Health, Disability and Ageing Address

10.30am

 Morning Tea

Concurrent session B

B1 – Spotlight 10-Minute Presentations: Rethinking Models, Exploring Possibilities

11.20am

A Conversation with HESTA

11.35am

Independence Through Collaboration: An Alternative to Consolidation
Amber Witherdin, CEO, PACE Care
Greg Williams, Co-CEO Alino Living

11.50am

Franchise for the Future: Why Local Ownership Is the Financially Sustainable Answer to Home Care's National Challenge
Penny Fielding, Chief Executive Officer, Pearl Home Care

12.05pm

From Transport to Togetherness: Creating Shared Smiles Across Generations
Lisa Bird, Growth & Engagement Manager, St John Queensland

12.20pm

Geriatrician in Residential Aged Care (G-RAC) Pilot Program – OneCare Umina Park
Nicole Ledger, Regional Clinical Services Manager, OneCare

12.35pm

2026 Customer Experience Maturity in Aged Care. Discover Strategies to Enhance Customer Experience in Aged Care for Improved Outcomes.
Christine Davis, Specialist Consultant, Customer Science

B2 - Growth, Investment and Market Strategy

11.15am

Six M&A Lessons to Support Strategic Growth
Campbell Ansell, Managing Director, Ansell Strategic

11.45am

How Risk Transfer Can Help Facilitate Investment in Australia's Ageing Sector
Kane Sim, Head of M&A Insurance, Aviso Specialty

12.15pm

Similarity and Difference: Understand the Drivers of For Purpose and For Profit Aged Care Providers
Cathy Thomas, UnitingCare Queensland
Sean Bilton, CEO, Estia NSW
Jane Pickering, CEO, Eldercare SA
Darrell Price, Principal & National Head of Health & Aged Care, Grant Thornton

B3 - Workforce Capability and Development

11.15am

Regional, Rural and Remote Home Care Workforce Support Program
Rose Harris, National Engagement - Rural, Regional and Remote Home Care Workforce Support Program, Skills Hubs
Renee Barratt, Home Care Workforce Program Manager, Crest NT
Rochelle Ireland, Program Manager, Ageing Australia

11.45am

Beyond Compliance: Building Workforce Capability in Aged Care
Jo Reid, General Manager Education & Clinical Specialties, Brightwater Group

12.15pm

Collaborating for Change: Aged Care, Disability, Leisure and Health Qualifications
Andie Moore, Stakeholder Engagement and Policy Manager, HumanAbility

B4 - AI, Data and Digital Innovation

11.15am

AI, Privacy and Governance: Practical Lessons from a Real-World Incident
Mark Luckin, National Manager, Cyber & Technology Sector, Lockton
Reece Corbett-Wilkins, Partner, Head of First Response, Atmos

11.45am

Adopting AI in Aged Care Without Adopting the Risk: A Practical Path for Providers
Greg Bunt, Co-Founder and Director, Insicon Cyber

12.15pm

Beyond Productivity: Using Agentic AI to Reveal Hidden Work in Aged Care
Petrina Greenwood, General Manager Innovation, Research and Partnerships, Baptistcare

B5 - Inclusive and Culturally Safe Care

11.15am

Trust as Infrastructure
Isaac Smith, Chief Executive Officer, HART Services

11.45am

Together We Can – Creating Belonging for Culturally Diverse Older Australians
Shane Klintworth, Chief Executive Officer, MCCGC
Kathleen Karlovecz, Service Manager, CURA Aged Care

12.15pm

Safer Care: Culturally inclusive and Trauma Informed Care – What It Means, How to Provide It and Why It Matters
Michael Frommer, Ageing Policy and Research Lead, LGBTIQ+ Health Australia
Kim Whitely, CEO, National Aboriginal and Torres Strait Islander Ageing and Aged Care Council
Agnieszka Chudecka, Partners in Culturally Appropriate Care

B6 - Clinical Governance and Quality

11.15am

From Assumption to Assurance: Closing the Clinical Governance Gap in Home Care
Sue Boisen, Director and Co-Founder, CareLynx

11.45am

From Framework to Foresight: Applying the New National Model for Clinical Governance to Aged Care
Adjunct Professor Alan Lilly, Executive Consultant (Johnstaff Advisory), Board Director & Board Chair

12.15pm

Beyond Compliance: The Board’s Role in Governing High-Quality Care
Beverley Sutton, Chief Executive Officer, Australasian Institute of Clinical Governance (AICG)

B7 - Strategy and Future Planning

11.15am

Continuum of Care: Myth or Reality?
Kevin McCreton, Founder, The Catalyst Report

11.45am

Shaping What Comes Next: Strategic Leadership in Australia’s Support at Home Era
The Hon. John Ajaka, Chairman, My Guardian

12.15pm

Strategy Before Certainty: Planning for the Aged Care Cohort Already in the Pipeline
Stephen Rooke, Director, Pride Aged Living

12.45pm

Lunch

Concurrent session C

Strategy and Future Planning

2.15pm

Key Trends in Financial Sustainability – Beyond the Numbers
Darrell Price, National Head of Health and Aged Care, Grant Thornton

2.30pm

Profit, Purpose and Regulation: Securing the Financial Viability of Aged Care
Julie McStay, Partner, Thomsons
Wayne Jobson, State Director, ANZ
Darrell Price, Principal and the National Head of Health & Aged Care Grant Thornton
Andrew Kinkade, CEO, Regis Aged Care

Consumer Voice and Co-design

2.15pm

Co-Designing a Philosophy of Care with Older Mental Health Consumers: Translating Lived Experience into Principles for Service Delivery
Bridget Clarke, Executive Manager, Consumers of Mental Health WA

2.45pm

From Consultation to Influence: Older People Shaping the Future of Aged Care
Craig Gear OAM, CEO, Older Persons Advocacy Network (OPAN)

Transformation and Organisational Capability

2.15pm

The Human Side of Digital Transformation
Charitee Davies, Associate Director, Grosvenor

2.45pm

Beyond the PMO: Building Organisational Transformation Capability to Deliver Aged Care Reform
Ian Thompson, Principal, Nous Group
Dr Nikita Weickhardt, Principal, Nous Group

Governance and Organisational Culture

2.15pm

Beyond Compliance - Transforming Governance through Leadership and Culture
Sylvia Hadjiantoniou, Chief Executive Officer, PRONIA

2.45pm

Board Culture Matters: Hindsight, Insight, and Foresight
Cynthia Payne, Managing Director & Governance Lead, Anchor Excellence

Specialist and Complex Care

2.15pm

Demystifying Dementia After Diagnosis: Outcomes and Lessons from Rementia Together
Tamar Krebs, Founder and Chief Experience Officer, Videri

2.45pm

Palliative Care Panel Session
Speakers Invited

3.15pm

Afternoon Tea

Plenary Session 5

4.05pm

Insights into the Aged Care Sector

4.30pm

Keynote Panel Session

5pm

Networking Hour

6.30pm

Optional Networking Dinner

Day Three - Thursday 26 November 2026

Plenary Session 6

9am

Welcome to Day Three
Master of Ceremonies

9.05am

International Keynote Address

9.35am

Fireside Chat
Natalie Siegel-Brown, SafeSight, Global
Tom Symondson, CEO Ageing Australia

10.05am

Plenary Session

Retirement Living 2030 – Together we can: Reimagine Retirement Living Program 2026 

9am

Opening and Welcome
Tom Symondson, CEO, Ageing Australia

9.10am

The Battle for Capital: Retirement Villages vs. Land Lease Communities 

9.30am

Planning for the Future: Is Australia Making Room for Retirement Living? 

9.50am

Future by Design: Are We Building Yesterday’s Villages for Tomorrow’s Residents?  

10.10am

Building Affordability: Can 3D Printing Transform Retirement Living? 
Nick Holden, Founder and CEO, 3D Contour

10.35am

 Morning Tea

Concurrent session D

D1 – Spotlight 10-Minute Presentations: Technology Enabling Care

11.20am

Improving Palliative Care in Residential Aged Care Using Telehealth
Associate Professor Anita Goh, Director Social Gerontology & Principal Research Fellow, National Ageing Research Institute

11.35am

The Economic and Clinical Value of Assistive Technology: Enhancing Dementia and Chronic Care Management in the Home and Community
Dr Alessandra Doolan, Principal, HTAG– The Health and Technology Advisory Group, Sydney Central Clinical School, Faculty of Medicine and Health, The University of Sydney

11.50am

Beyond Generative AI: Predicting Adverse Outcomes Using Existing Aged Care Data
Associate Professor Lahn Straney, Adjunct Associate Professor, Evaran

12.05pm

Feasibility and Acceptance of Conversational AI for Scheduling Outbound Calls in Home Aged Care
Prof Karen Smith, National Director Research and Evidence, Silverchain

11.20am

Six Questions Before You Approve an AI Use Case
Payal Kapoor, Practice Lead - Complex, Finance and AI Advisory, Anchor Excellence

D2 – Governance Risk and Resilience

11.20am

Beyond the Breach: Cyber Governance for Aged Care Boards in an Era of Continuous Disruption
Mark Wroniak, Partner, McGrathNicol

11.50am

Psychosocial Risk, Governance and the Emerging Insurance Gap in Aged Care
Paul Smyth, Head of Financial Lines, Aviso Specialty
Jo Lucas, Financial Lines Leader – Victoria, Aviso Speciality

12.20pm

When the Call Comes: A Crisis Workshop for Aged Care Boards and Executives
Julie McStay, Partner, Thomsons
Lucinda Smith, Partner, Thomsons
Madeline Walsh, Partner, Thomsons

D3 - First Nations Ageing and Aged Care

11.20am

Understanding the Needs of Ageing Stolen Generations Survivors: Updated AIHW Data for Aged Care Policy and Practice
Leonie Williamson, Acting Chief Executive Officer, The Healing Foundation

11.50am

Choice Without Access: The Next Failure Point in Australia's Aged Care Reforms
Samantha Sharp, Operations Manager, Dhauwurd Wurrung Elderly and Community Health Service

12.20pm

More Details Coming Soon
Speaker Invited

D4 - Leadership, Resilience and Performance

11.20am

Resilience in a Decade of Disruption – Leading When Change Becomes the Constant
Charitee Davies, Associate Director, Grosvenor

11.50am

Leading Through the Unknown: Steady Leadership for Aged Care Boards Through Sustained Reform
Dr Scott Krebs, Director, People Transformation Consulting, Instinctability

12.20pm

Make Reform Contagious - The Surprising Behavioural Levers for Leading Change
Dr Darren Coppin, CEO & Chief Behavioural Scientist, Ethyx

D5 - Workforce Strategy and Productivity

11.20am

Beyond Integration: Building One Workforce Across Diverse Aged Care Organisations
Rebecca Pacey, Chief People & Transformation Officer, Infinite Care

11.50am

The Workforce We Can’t Afford to Waste: Unlocking Capacity Without Recruiting a Single New Worker
Melinda Leth, Director Strategy and Execution, EY Parthenon
Cassandra Gandolfo, Director, Workforce Transformation, EY Parthenon

12.20pm

Future Workforce Now: Engaging Junior Staff to Transform Aged Care Dining Services
Kelly Geister, Executive Manager Residential Services, Resthaven Inc

D6 - Reimagine Retirement Living

11.20am

Rethinking Retirement Living: Building a Cognitive Care Framework to Support Ageing in Place

Marie Alford, General Manager, Growth and Innovation, HammondCare

11.50am

Advances In Health Care Delivery/ Telehealth in a Retirement Village Setting
Bev Smith, Chief Commercial Officer, Amplar Health

12.20pm

Connected Care: Bringing the Future of Retirement Living to Life

D7 - Business Models and Operational Performance

11.20am

From Workforce Pressure to Financial Sustainability: Operational Efficiency Strategies for Aged Care Providers
Stefanie Johnston, Partner, KPMG
Shonal Labutte, Associate Director, Advanced Analytics Team, KPMG

11.50am

Diversified Service & Business Models: Strengthening Your Organisation, Creating Impact for Communities
Aaron Goldsworthy, Senior Consultant, Australian Strategic Services

12.20pm

Running the Business of Care: Connecting Operations, Finance and Sustainability in Home Care
Lorraine Poulos, Managing Director, Lorraine Poulos and Associates

12.50pm

Lunch

Plenary Session 7

2.20pm

Plenary Session
More Details Coming Soon

2.50pm

Panel Session
More Details Coming Soon

3.20pm

Closing Keynote
More Details Coming Soon

Retirement Living 2030 – Together we can: Reimagine Retirement Living Program 2026 

2.20pm

Leading Through the Flames Preparedness, decision-making and compassion when fire came to Euroa
Katherine Burton, CEO, Abound Communities

2.20pm

One Sector, Many Models: The Numbers Behind Retirement Living
Stuart Hutcheon, Partner, StewartBrown

3.10pm

Close of Reimagine Retirement Living

4pm

Conference Reflections
Tom Symondson, CEO, Ageing Australia

4.05pm

Conference Close
Master of Ceremonies

4.05pm

Afternoon Tea

6.30pm

Conference Dinner
The Magic of Cinema

Day Three - Thursday 26 November 2026

Retirement Living 2030 – Together we can: Reimagine Retirement Living Program 2026 

Session one

9am

Opening and Welcome
Tom Symondson, CEO, Ageing Australia

9.10am

The Battle for Capital: Retirement Villages vs. Land Lease Communities 
Comparing value, returns and investor appetite across two of Australia’s fastest-evolving seniors living models. 

9.30am

Planning for the Future: Is Australia Making Room for Retirement Living? 
How planning policies and regulatory differences across Australia are shaping investment, development opportunities and the sector’s ability to meet growing demand for retirement living. 

9.50am

Future by Design: Are We Building Yesterday’s Villages for Tomorrow’s Residents?  
The panel will challenge traditional retirement living design, explore innovative design and service models that respond to the needs of retirees.  

10.10am

Building Affordability: Can 3D Printing Transform Retirement Living? 
Nick Holden, Founder and CEO, 3D Contour
Drawing on Australia’s first 3D-printed government social housing projects, Nick Holden of 3D Contour showcases how innovative construction technology can reduce build times and costs, creating new opportunities for affordable retirement village housing. 

10.35am

 Morning Tea

D4 - Reimagine Retirement Living

11.20am

Rethinking Retirement Living: Building a Cognitive Care Framework to Support Ageing in Place  
Marie Alford, General Manager, Growth and Innovation, HammondCare
The best time to prepare for dementia in retirement living was yesterday. The second best time is today. 

11.50am

Are Retirement Villages Australia’s Untapped Health & Wellbeing Network? 
Bev Smith, Chief Commercial Officer, Amplar Health
Explore how preventative health, early intervention, virtual care and innovative partnerships could transform retirement villages into connected wellbeing communities, supporting residents to live independently and well for longer. 

12.20pm

Connected Care: Bringing the Future of Retirement Living to Life 
A lived example of innovative care delivery, seamlessly connecting funded and privately purchased care and services to support residents as their needs evolve.

12.50pm

Lunch

Session Two

2.20pm

Leading through the flames : Preparedness, decision-making and compassion when fire came to Euroa  
Katherine Burton, CEO, Abound Communities
Tim Nelson, Executive Manager Marketing, Philanthropy and Stakeholder Engagement
A compelling real-life account of the bushfire threat to Currie Park retirement village, revealing the critical leadership decisions, emergency response strategies and lessons in resident safety, choice and organisational resilience. 

2.20pm

One Sector, Many Models: The Numbers Behind Retirement Living
Stuart Hutcheon, Partner, StewartBrown
StewartBrown Retirement Living Performance Report - a national snapshot of financial and operational performance, revealing key trends, emerging opportunities and insights across the breadth and diversity of Australia’s retirement living sector. 

3.10pm

Close of Reimagine Retirement Living

4pm

Conference Reflections
Tom Symondson, CEO, Ageing Australia

4.05pm

Conference Close
Master of Ceremonies

4.05pm

Afternoon Tea

6.30pm

Conference Dinner
The Magic of Cinema

Please note that the conference program is subject to change at the discretion of the organisers without prior notice. We reserve the right to alter speakers, session times and topics as necessary.