Jessica Morgan is a registered nurse and healthcare leader with more than 15 years’ experience across aged care and hospital settings. Her clinical background, combined with experience leading programs and partnerships, gives her a practical understanding of how new models of care need to work for residents, frontline teams and health services alike.
Throughout her career, Jessica has helped design and implement innovative models including telehealth services, rapid-response programs and multidisciplinary approaches to supporting older people. Her nursing experience ensures these solutions are grounded in clinical practice, with a strong focus on early intervention, workforce capability and translating new models into sustainable day-to-day care.
As Programs & Partnerships Manager at Geriatric Care Australia, Jessica works with aged care providers, health services, government and community partners to implement integrated models of care that improve access and clinical outcomes for older Australians nationwide. A particular focus of her work is strengthening local aged care workforces and connecting frontline teams with primary and specialist clinical expertise.
Earlier Intervention: A National Model Improving Access to Care and Clinical Outcomes in Aged Care
Residential aged care is supporting people who are older, frailer and increasingly medically complex, yet deterioration is still too often identified late or managed through transfer to hospital. Limited access to timely primary and specialist care, particularly outside metropolitan areas, creates an opportunity to detect clinical change earlier and bring appropriate care to the resident.
Geriatric Care Australia (GCA) developed a national model that combines nurse-led digital triage, rapid clinical escalation and specialist geriatric care to identify deterioration earlier and support treatment within residential aged care.
The model begins with nursing teams, who use a standardised digital triage pathway to capture changes in presentation, clinical context and observations. Each triage generates a graded escalation pathway, ranging from review at the next scheduled round to same-day clinical assessment. Residents can then access GPs, nurse practitioners and geriatricians through a combination of in-person and virtual care, supported by multidisciplinary care planning and ongoing outcomes monitoring.
The model supports 10,000+ older Australians across every state and territory and Modified Monash categories 1–7. Residential aged care teams initiate 20,000+ triage contacts yearly, 95% initiated by nursing staff and half occurring after-hours. Escalation reflected clinical risk: infection, pain and behaviour change were three to five times more likely to require escalation than skin integrity or weight concerns.
Thousands of geriatrician assessments identified a highly complex population: 84% were moderately frail or worse and residents took an average of ten regular medications. Deprescribing was recommended for one in four residents, while 49% of residents without a previous formal cognitive diagnosis received one following assessment.
Across the national GCA cohort, measured pre- and post-intervention outcomes included a 47% reduction in hospital admissions, 63% reduction in falls and 35% reduction in progression of cognitive impairment.
Importantly, the model has translated from metropolitan residential care to very remote communities, demonstrating that earlier detection and specialist intervention can be delivered despite geographic and workforce constraints.
This presentation will explore what becomes possible when aged care providers, local clinical workforces, PHNs, public hospitals, and digital health partners work as one connected system. Drawing on GCA’s national experience, it will share how cross-sector partnerships and shared data have enabled earlier intervention, expanded access to care and supported measurable improvements in resident outcomes. Delegates will leave with practical insights into how collaboration across traditional organisational boundaries can strengthen care—from metropolitan to very remote communities.