Daniel Haine is a Senior Manager in Grosvenor’s Property Advisory practice, specialising in property service delivery and operating model reviews, high-stakes procurement and outsourcing, and organisational transformation. He has led complex advisory projects across government, health, aged care, higher education and community services, helping organisations improve service delivery, strengthen governance and align asset investment with organisational outcomes.
His experience spans strategic property advisory, facilities and asset management, capital planning, contract management and major outsourcing programs. He has advised organisations including Uniting, Property and Development NSW, the Australian Bureau of Statistics, Department of Parliamentary Services (Australian Parliament House), Department of Human Services, Monash University, RMIT, University of Melbourne, and major healthcare providers.
Drawing on experience across the public, private and not-for-profit sectors, Daniel helps organisations establish practical, integrated approaches to property, facilities and asset management that improve service quality, manage risk, support compliance and maximise long-term value from critical assets.
The Care Behind the Care: Aligning Property, Facilities and Asset Management with the New Aged Care Quality Standards
The introduction of the strengthened Aged Care Quality Standards has elevated the role of property, facilities, and asset management, including capital works, from support functions to critical enablers of quality care outcomes. Standard 4 (the Environment) requires providers to demonstrate that facilities are safe, well-maintained and capable of supporting resident wellbeing, while increasing scrutiny from regulators demands stronger evidence of compliance, risk management and service readiness.
Many providers recognise the need for more careful consideration of how investments in ageing infrastructure, refurbishment programs and asset replacement are made. However, identifying what needs to be fixed is easy. The greater challenge is developing a sustainable, evidence-based approach that connects asset condition, maintenance strategies, capital investment decisions and operational risk to the requirements of the Quality Standards. Audit preparedness, resident expectations, workforce capability and competing funding pressures often create tension between short-term operational needs and long-term asset stewardship.
Drawing on recent advisory work across facilities and asset management, and capital works programs, this presentation explores how aged care providers can move beyond reactive compliance and establish integrated property management frameworks that support continuous quality improvement. It will examine the role of asset data, condition assessments, preventative maintenance, capital planning and governance in creating organisations that are not only audit-ready, but also manage the asset lifecycle from capital planning through operational management, all the while improving the resident experience.
Attendees will gain practical insights into prioritising capital works, creating effective pathways from capital project planning through operational delivery and management, aligning maintenance and renewal programs, and building governance arrangements that provide confidence to executives, boards and regulators. The session will demonstrate how organisations can transform property and asset management from a compliance obligation into a strategic capability that improves quality, readiness and long-term organisational performance.