Rebecca Pacey is the Chief People & Transformation Officer at Infinite Care, where she leads workforce strategy, organisational transformation, culture, and leadership across aged care services. With a deep commitment to people-centred care, Rebecca is passionate about creating environments where older Australians experience dignity, connection, purpose, and belonging. She believes exceptional care is built on strong cultures, capable leadership, and an engaged workforce.
Rebecca has extensive experience in organisational development, workforce strategy, and transformation. Her work focuses on helping organisations navigate change while maintaining trust, compassion, and human connection. She is particularly interested in workforce wellbeing, leadership capability, employee experience, and building sustainable care models that meet the evolving needs of an ageing population. Rebecca brings a deeply human perspective to transformation, advocating for aged care systems that honour dignity, foster belonging, and enable people of all ages to live and work with purpose.
Beyond Integration: Building One Workforce Across Diverse Aged Care Organisations
Australia’s aged care sector faces an unprecedented workforce challenge. While much attention is focused on recruitment shortages, a less discussed issue is how providers successfully integrate workforces, cultures and operating models during periods of growth, acquisition and sector reform without losing engagement, performance or trust.
This presentation shares Infinite Care’s workforce transformation journey during one of the most significant periods of organisational change in its history. Through the integration of multiple aged care providers across different regions, cultures and operating environments, Infinite Care adopted a people-first transformation strategy centred on employee experience, cultural alignment, leadership capability and transparent communication.
Rather than treating workforce integration as a project managed solely through systems, structures and policies, the organisation deliberately focused on creating a shared sense of belonging and purpose across geographically dispersed teams. This included executive-led roadshows, co-designed engagement activities, targeted leadership support, workforce listening channels, harmonisation of people practices, and a renewed focus on psychological safety during change.
The presentation explores how workforce strategy was embedded into organisational transformation from the earliest due diligence stages through to implementation and operational integration. Delegates will gain practical insights into balancing organisational growth while preserving trust, maintaining workforce stability and strengthening culture.
Key discussion topics include:
The session will share lessons learned, what worked, what did not, and the critical role People and Culture leaders play in organisational sustainability. Delegates will leave with practical tools and frameworks that can be adapted regardless of organisation size or structure.
At a time when many aged care providers are navigating reform, growth, workforce shortages and increasing complexity, this presentation challenges the traditional view that workforce initiatives are separate from business transformation. Instead, it demonstrates how workforce capability, culture and employee experience can become strategic enablers of long-term organisational success.
By putting people at the centre of transformation, organisations can not only navigate change successfully but create stronger, more resilient and more engaged workforces capable of delivering exceptional outcomes for older Australians.